Currently, in difficult economic times, to develop the company one must follow the principle of market compliance and customer-centric. Customers are the source to help businesses grow. Businesses value market research and customer care before and after sales. Why should I use CRM Software? To take care of the customers, there should be a good team of staff, with good strategy, orientation as well as support tools. To fulfill these requirements CRM software has been launched to meet the expectations of businesses. 1. The reason why businesses should use CRM software 1.1 Improve profits for businesses All businesses that have used CRM software have a breakthrough, improving their profits after 3 - 6 months. In many cases, this time is much shorter. Customer conversion rate up to 30% sales increased from 20 - 30% Sales productivity increased by 20-25% Customer satisfaction level increased from 30 - 35% Rate of purchase increase to 30% Profit increased by 25%
WHAT IS A ERP SYSTEM? Concept of ERP means Enterprise Resource Planning. An ERP system is often a modular system that facilitates the administration of a company. ERP system gives decision makers in the company the basis for important decisions that can otherwise be difficult and time-consuming to produce, while it is also intended to gather and streamline the company's processes for those who work in the company. We can certainly agree that time-consuming manual processes are neither fun nor profitable. An ERP system solves this by automating flows while allowing the company to scale up or down in size without having to sacrifice quality assurance in what it does. It simply makes it easier to run a business, regardless of size. An ERP system often consists of several components such as: Integration Platform Finance System Reporting Tools Project Order Management(OMS) Product Management(PIM) Case Management Document Management Inventory Managemen